BitoEX Wallet

How do i use cash balance account?

We could not add money into cash balance. The cash balance will increase only after you sell bitcoin on BitoEX. When you have the cash balance, you could choose to use the cash balance to buy Bitcoin or withdraw.

Is there a private key?

BitoEX is a web-based exchange that does not provide private keys to users.

Why does my wallet address not appear as the sending address?

BitoEX uses various different addresses to send BTC belonging to BitoX not receiving wallet address user uses in BitoEX. Please searching transaction record at https://blockchain.info/ with transaction ID (TXID) not BitoEX wallet address.

When will the Cryptocurrency be credited to my account?

●BTC- Transaction will not be confirmed until 3 confirmations received by the net.
Please check https://blockchain.info/ will be able to see the records of the coins that were send from.
●ETH、USDT- Transaction will not be confirmed until 12 confirmations received by the net.
Please check https://etherscan.io will be able to see the records of the coins that were send from.

Where is my wallet address?

After signing in BitoEX, you can find your wallet address from My Wallet menu tab.

Why did my BTC have been deducted after sending and the sending of it has not completed?

Your transaction will be pending until receiving the confirmation Email after sending BTC. Please go to My Wallet->> Send Bitcoin. The status under this missing transaction is still pending and waiting for your verified confirmation by receiving EMAIL . (Note: Confirmation email is valid for 20 mins )

Haven't received cryptocurency after transffering TWD to BitoEX exclusive bank account?

1. Please transfer TWD to your exclusive bank account via Pre-defined Bank Account
2. Please use ATM or WebATM service and we don't accept "bank counter transfer" and "Taiwan Pay" transfers

What should I do if i sent the TWD with non-predesignated bank account?

Please provide the bank book of non-predesignated account (account number/account name/branch are included)
If you can not provide the bank book please provide the photo one of those below noted with your branch and account name.

1. Web account
2. APP bank account
3. ATM card with front and back side

Email the information above to support@bitoex.com
Once we receive all information will assist to refund your fund within 1-2 working days.

How do I receive bitcoin?

After signing in BitoEX, you can find your wallet address from My Wallet menu tab.Copy the wallet address to the person who wants to send you bitcoin, or ask person to scan the QRcode of your wallet.

How do I send bitcoin to somebody else?

First, you need to sign in BitoEX. You can fill in the wallet address and amount of the person who you want to send bitcoin from the My Wallet menu under Send Bitcoin tab.

What is the minimum quantity of transfer cryptocurrency via BitoEX?

Bitcoin- The minimum quantity of transferring is 0.0005 BTC.
Ethereum- The minimum quantity of transferring is 0.005 ETH.
Terher USD- The minimum quantity of transferring is 100.0 USDT
Fees for transferring cryptocurrency to the external wallet is a Floating change
(See Sending Bitcoins → Notes).

How do I withdraw money from BitoEX?

First, you need to sign in BitoEX. You can set up withdraw amount and bank account from the My Wallet menu under the Withdrawal tab. If your cash balance is less than minimum withdrawal amount, you can use the Sell Bitcoin functionality, which is from the Sell Bitcoin menu under the Sell Bitcoin tab, to sell your bitcoin. After you selling your bitcoin, the cash amount will add to your account cash balance.
It's FREE for withdrawing Cash!

How do I set up my financial account?

You can set up your financial account from tab Account» Financial account New Bank Account

How long does it take to withdraw money from BitoEX?

1.BitoEX withdrawal will take 0-7 working days.
2.The processing time for withdrawal operates at 2:30 pm.

What if I accidentally send through the wrong chain or unsupported currency to BitoEX?

If you accidentally send through the wrong chain or unsupported currency to BitoEX, we must process your request by manual and it involves certain Cybersecurity risks. So we will have to charge the service fee.
Please provide the full information that our engineer team will check if it could return or not.

(I)
Name:
Register number:
Register email address:

(II)
1.Please provide the screenshot of trading image (must including TXID or HASH):
2.Public ledger link:
3.Wrong Currency and quantity:
4.Sender wallet address:
5.Receiver wallet address:
6.Please fill in the receiver's BTC wallet address or QR code:
________________________________________________

Please write “Returning Currency Application “as Email title and send to support@bitoex.com
Remind that the return fee of your abnormal transaction will be charged 5000 TWD/per order.

We will inform you after the engineering department checks and confirms that the returning can be carried out and will inform you about the service fee in the meanwhile.
Please deposit TWD as service fee into your BitoEX wallet.
We will deduct it after returning.

It will take 1-2 months of working days, if you agree to return, please wait patiently.

How to cancel reserved selling order?

Cancel reserved selling order, please go to sell crypto currency->>Choose currency type->>Sell Mode choose reserved selling price->>Cancel

Does BitoEX provide cryptocurrency trading?

BitoEX only provides Cryptocurrency/TWD transactions. If you want to purchase another cryptocurrency, you'll need to sell the it first, and go to "Cash Balance" to purchase the cryptocurrency you want.