Privacy Policy

As used in this Privacy Policy, "BitoEX" refers to Hung Ke Technology Limited, including, without limitation, its owners, directors, investors, employees or other related parties.

Depending upon the context, "BitoEX" may also refer to the services, products, website, content or other materials (collectively, "BitoEX Services") provided by BitoEX.

BitoEX and related companies endeavor to protect and respect your privacy.

BitoEX and related companies (hereinafter, "BitoEX", "we", "us" or "our") endeavor to protect and respect your privacy.



We collect the Personal Information you provide directly to us when you open a BitoEX Account, perform any transactions on the BitoEX Platform, or use other BitoEX Services. This may include:

  1. Contact information, such as name, home address, and email address.
  2. Account information, such as username and password.
  3. Financial information, such as bank account numbers, bank statement, and trading information.
  4. Identity verification information, such as images of your government issued ID, passport, national ID card, or driving license.
  5. Residence verification information, such as Utility bill details or similar information.

We also automatically collect certain computer, device, and browsing information when you access the BitoEX website or use BitoEX Services. This information is aggregated to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include: Computer or mobile device information, including IP address, operating system, browser type.


Process your BitoEX transactions. We will process your Personal Information only for the purpose(s) for which it has been provided to us.Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide BitoEX Services or as required by law. By using our Services and accepting our Terms of Use, you consent to the disclosure of your Personal Information as described in this Privacy Policy.

Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.

BitoEX’s third party service providers are contractually bound to protect and use such information only for the purposes for which it was disclosed, except as otherwise required or permitted by law. We ensure that such third parties will be bound by terms no less protective those described in this Privacy Policy, or those we are subject to under applicable data protection laws.


We use a variety of security measures, including personal passwords, to ensure the confidentiality of your Personal Information. BitoEX endeavors to protect your personal Information with reasonable techniques and procedures.

Personal Information Inquired Corrected

When members of BitoEX request for inquiring, browsing, copying, adding/revising, suspending, utilizing and deleting personal information, please contact customer service to get facilitate assistance.


The BitoEX provides cookies to facilitate all services with members. Cookies are small text files that are placed on your computer by websites that you visit. Cookies could randomly save words, and the information collected from cookies allows us to recognize users. If users close cookies, some functions on website might result in failures.


This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice, at the sole discretion of BitoEX. When we make changes to this Privacy Policy, we will notify all users on our website, and make the amended Privacy Policy available on our website.Please contact us with questions, comments, or concerns regarding our Privacy Policy.


This Private Policy is written in Chinese. Any translations into another language are made solely for the convenience and will not be considered in the interpretation or application of this Private Policy. The English translation of this Private Policy is only for reference. In case of any discrepancy, the Chinese version shall prevail.


You may contact us via the customer service system if you have any questions about the privacy representation of the website o BitoEX or any issues related to personal information.