Account and security

How to change my registered phone number?

If you are able to use your old phone number, you could change number without our assistance.
The steps will be: From Overview» Account» Security Setup» Modify "SMS" number.

If the original registration number cannot be operated
Please Download 「Authorization of Personal Info Change」 and follow the instructions to submit these docs below:
1.The clear image file which indicates your face and your hand holding your ARC or Passport and a note with the word 'For BitoEX personal info change', today's date and your signature. Please be careful not to cover the document.
2.The “Authorization of Personal Info Change /Account Closure” which needs to update the info and signed it by hand.
3. Your ARC or Passport (For Taiwanese, please submit your Taiwan National Identification Card, do not submit passport. Thank you.)
4. Attach the billing statement of your Old or New(Level B or A User Only) mobile number.

Email the above four docs. to BitoEX customer service email at support@bitoex.com

How do I close account in BitoEX?

You can contact with us by E-mail: support@bitoex.com or make a phone call to us 02-86668968 during working hour(AM9:30~PM6:00)

How to apply personal information modification?

Please Download 「Authorization of Personal Info Change」 and follow the instructions to submit these docs below:
1.The clear image file which indicates your face and your hand holding your ARC or Passport and a note with the word 'For BitoEX personal info change', today's date and your signature. Please be careful not to cover the document.
2.The “Authorization of Personal Info Change /Account Closure” which needs to update the info and signed it by hand.
3. Your ARC or Passport (For Taiwanese, please submit your Taiwan National Identification Card, do not submit passport. Thank you.)
4.Item to be changed:
1.Email Account: Attach the billing statement of your Old or New(Level B or A User Only) mobile number.
2.First name/Last name: Attach the Household Certificate.

Email the above four docs. to BitoEX customer service email at support@bitoex.com

What is OTP verification?

Using One Time Password(OTP) generated by Google Authenticator for login verification can strengthen your account security and reduce the risk of account stealing. After activating the OTP verification, it is required OTP for your login and transaction verification.

Personal Information of Account

Please fill in your personal information correctly. In case you lose your account or password or encountered account stealing, we can help you to get back your property according to your personal information.

How often does trasaction verification be needed?

You can set up the frequency of transaction verification from the Account menu under the Security Setup tab. You can choose how often to verify transaction, such as each transaction or once in 2 hours. If you choose to verify once in 2 hours, you do not need to verify repeatedly in 2 hours.

Login Password

The length of password must exceed 8 characters, and the password is composed of numbers and letters.

Why does BitoEX ask for phone verification?

For your personal infomation and transaction security, verification your identity is necessary.